Training course on Communication and Dealing Skills with customers at water supply and sewerage companies

Hanoi, 18 – 19/6/2014 – The Vietnam Water Supply and Sewerage Association (VWSA), with the support of the Project German-Vietnamese Cooperation for the Competence Development of the Vietnamese Water Sector (DEVIWAs), sponsered by the Federal Ministry for Economic Cooperation and Development (BMZ) via SEQUA, has organized a training course on communication and dealing skills with customers for 24 staffs at water supply - sewerage companies in the North. This is part of capacity buliding activities of DEVIWAS Project with the common objective of strengthening capacity of the water sector in Vietnam.

At the training course, Dr. Pham Van Pho - Former Director of Training Center - Ministry of Planning and Investment introduced basic knowledge on improving communication skills, as well as sales and customer service skills for staffs at water  supply - sewerage companies. Dr. Nguyen Van Tuan - Lecturer at College of Urban Construction provides basic knowledge on information processing skills for staffs at custormer service departments at water supply - sewerage companies.   

The course was highly appriciated by trainees, who were directors, deputy directors, head and deputy head of business and services departments at water supply - sewerage companies. Due to characteristics of the water sector, most of staffs have not been trained with communciation and customer servcies skills. Therefore, the course was a valuable opportunies for trainees to gain basic knoweldge on communication and dealing with customers skills and applying in works. All of trainees expressed the hope to expand the course for other water supply - sewerage companies nationwide. At the end of the course, certificates were handed over to all participants. 

On behalf of VWSA, Mr. Pham Xuan Dieu - head of Training Department express the thanks for fully participation and valuable comments of trainnes, and said that the VWSA will consider to expand the training models to other VWSA's members in the time to come.  

Some photos at the training course: 

 
Assoc. Prof. Ung Quoc Dung - Vice Chairman of VWSA spoke at the training course









VWSA

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